Welcome to Warranty page where you can find answers to all your questions
Warranty
While it is easier to shop, compare prices and check out more brands and models online than driving around stores, most people like to try mattresses before making a final purchase. Mancini's Sleepworld offers the best of both worlds, where you can browse our website for different brands and models, and schedule a private, in-store appointment with our mattress specialists to try your selected mattress before you buy it. We also offer a 365 or 120 night comfort guarantee** that allows you to fully enjoy your mattress and if not satisfied, you have the option of receiving a one time exchange or one time full refund for your mattress set within 365 or 120 days of delivery**.
While it is easier to shop, compare prices and check out more brands and models online than driving around stores, most people like to try mattresses before making a final purchase. Mancini's Sleepworld offers the best of both worlds, where you can browse our website for different brands and models, and schedule a private, in-store appointment with our mattress specialists to try your selected mattress before you buy it!
While it is easier to shop, compare prices and check out more brands and models online than driving around stores, most people like to try mattresses before making a final purchase. Mancini's Sleepworld offers the best of both worlds, where you can browse our website for different brands and models, and schedule a private, in-store appointment with our mattress specialists to try your selected mattress before you buy it.
Mattress warranties are provided by the manufacturer and are designed to cover defects in materials and workmanship, such as sagging or structural issues, to ensure the quality of your investment. At Mancini's Sleepworld, we take your peace of mind a step further with our Rest Easy Promise. By purchasing a premium mattress protector, you can double the manufacturer’s warranty for added protection and coverage. This ensures you can enjoy your mattress worry-free for years to come, knowing you're backed by an extended layer of support and care.
To initiate a warranty claim with a mattress company, follow these general steps:
Review Your Warranty: Read the manufacturer’s warranty policy to understand what is covered, such as defects or structural issues, and any exclusions like wear and tear or improper use.
Check for Proof of Purchase: Locate your receipt or proof of purchase, as most manufacturers require this to validate your claim.
Inspect the Mattress: Document the issue with clear photos or videos, highlighting defects like sagging, indentations, or damage. Some companies specify measurement guidelines for defects, so follow their instructions closely.
Contact the Manufacturer: Reach out to the manufacturer’s customer service team. They will guide you through the claims process and inform you about required documentation or additional steps.
Provide Supporting Documentation: Submit all requested information, including proof of purchase, photos, and details about the problem, as instructed by the manufacturer or retailer.
Follow Up: Keep communication records and follow up as needed. The company will evaluate your claim and inform you if the issue qualifies for warranty service, repair, replacement, or refund.